Privacy Policy

Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number, and any information you share in the message field.
• Service enquiries and onboarding: lifestyle preferences, household composition, commute requirements, budget parameters, and other details shared during our discovery process.
• Website usage data: anonymised analytics data collected via cookies, including pages visited and session duration.
• Communications: emails, call notes, and correspondence related to your property search or ongoing service engagement.

We collect only what is necessary for the service you have engaged us for. We do not purchase or source data from third-party data brokers.

Retention periods: Contact enquiry data is retained for 12 months. Active client records are retained for the duration of your service engagement and for 36 months thereafter for regulatory and dispute resolution purposes. Analytics data is anonymised and retained for 24 months.

How We Use Your Data

We use personal data collected for the following purposes:

• Responding to your enquiry and assessing how we might assist you
• Delivering the property curation, move-in coordination, or residence management services you have engaged
• Communicating with landlords, building managers, and vendors on your behalf (where applicable to your service)
• Producing inventory documentation, inspection reports, and service correspondence
• Improving our website and understanding how it is used (via anonymised analytics)
• Complying with our obligations under Singapore law, including the CEA licensing framework

The legal basis for processing is your consent (provided by submitting our contact form or engaging our services) and, where applicable, our legitimate interest in maintaining records of completed service engagements.

We do not use your data for automated decision-making or profiling.

Data Sharing

We share personal data only in the following limited circumstances:

• Landlords and property agents: where you have consented to us acting on your behalf in a property search or lease negotiation. We share only the information necessary for that specific purpose.
• Vetted vendors and contractors: where we coordinate maintenance or service work at your residence, we share contact details required to schedule that work.
• Analytics providers: anonymised usage data is processed by analytics tools operating under data processing agreements consistent with PDPA requirements.
• Legal and regulatory bodies: where required by law, court order, or regulatory request.

We do not sell, rent, or license your personal data to any third party for commercial purposes.

Data Protection Measures

We take reasonable technical and organisational steps to protect the personal data we hold, including:

• Encryption of data in transit via TLS/SSL protocols
• Access controls limiting internal access to client data on a need-to-know basis
• Regular review of data held to remove information no longer required
• Secure document storage for photographic inventory records and service correspondence

In the event of a data breach affecting your personal information, we will notify you and the Personal Data Protection Commission (PDPC) in accordance with PDPA requirements.

Cookies

Our website uses cookies to understand how visitors interact with our pages. This includes session cookies (deleted when you close your browser) and persistent analytics cookies. You can manage your cookie preferences at any time via our Cookie Policy page.

Your Rights Under PDPA

As an individual whose data we process, you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request that inaccurate or incomplete data be corrected
• Withdrawal of consent: withdraw your consent to our processing of your data at any time, noting that this may affect our ability to continue providing services to you
• Complaint: lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from someone under 18, please contact us and we will remove it promptly.

Policy Updates

We may update this policy from time to time. Where changes are material, we will notify current clients by email. Continued use of our services following notification constitutes acceptance of the updated policy.

Contact

For any data-related questions or requests: